Privacy Policy

Effective Date: May 21, 2025
Website: www.fortunecart.in

At Fortune Cart, we are committed to protecting your personal information and ensuring your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information:
Your name, email address, phone number, shipping address, billing address, and payment details when placing an order.

Payment Data:
We do not store any card details or sensitive financial data on our servers. All payments are processed via secure, PCI-DSS-compliant third-party gateways.

Device Information:
IP address, browser type, time zone, and cookies – used for analytics and site functionality.

Order History and Preferences:
Data related to your purchases, browsing behavior, and communication preferences.

2. How We Use Your Information

We use your personal information to:

Process and deliver your orders

Communicate order updates via SMS/email

Respond to customer support queries

Improve our website and customer experience

Send marketing communications (only with your consent)

Comply with legal and regulatory requirements

3. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share it with trusted third parties for the following purposes:

Payment processing providers (e.g., Razorpay, Paytm, etc.)

Shipping and logistics partners

Customer service tools (e.g., CRM or helpdesk software)

Legal or regulatory authorities, if required by law

All third-party service providers are bound by confidentiality agreements and data protection obligations.

4. Data Security

We implement strict security measures to protect your personal data:

SSL encryption for all transactions

Secure cloud hosting and firewalls

Restricted data access within our company

PCI-DSS compliance for payment processing

Despite these measures, no system is 100% secure. We cannot guarantee absolute data security, but we continuously work to improve our safeguards.

5. Cookies

We use cookies and similar tracking technologies to:

Maintain your session while you browse

Understand usage patterns and improve performance

Show relevant ads through retargeting (only with consent)

You may control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

Access and review your personal data

Request correction or deletion of your data

Opt out of marketing communications

Withdraw consent at any time

To exercise your rights, please contact us at support@fortunecart.in.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or store data from minors.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. All updates will be posted on this page with the revised date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: support@fortunecart.in
Phone: +91-9429693431